Exceptional Customer Service and Satisfaction
We deliver high quality, reliable Information Technology (IT), Information Assurance (IA), Defensive Cyber Security and Data Center Infrastructure Services and Solutions to our customers worldwide.
- Exceptional Customer Service
- Dynamic work environment that fosters Teamwork and Collaboration
- Corporate culture that values transparent communication across all levels
- Empower employees to have a vested interest in the NOVA via Philanthropic Outreach Professional Development platform for the Navajo People
Statement of Capability
NOVA Corporation is a professional Information Technology (IT) Services firm that is owned by the Navajo Tribe and specializes in Network and Enterprise IT Services, Information Assurance and Defensive Cyber Security Services, Business Process Improvement, and Data Center Services. Over the course of the last 2 – 5 years, we have successfully leveraged efficiencies through the strength of our combined NOVA task orders. Spanning the distance between our multiple DISA, and non-DISA, programs, we have established a strategy we call the Communication Integration Network, or CINET, which bridges the gap between our many geographically diverse mission programs. CINET is a “next step” strategy that goes beyond Corp-to-Program communication and utilizes Program-to-Program communications. With our technical experts in the North, South, East, and West, and their combined knowledge base, we gain benefits from our varied missions to provide “Fast Track” answers to technical questions in a fraction of the time using all the resources at our disposal. Through our monthly and quarter visits, and our Annual Leadership Summit, we create convergence points of networking our NOVA POCs and our combined knowledge together. As a result, we have received many positive commendations from our customers, where it would take weeks to get issues into the right hands, our CINET model makes those crucial connections in a fraction of the time. For example, we can isolate local problems by coordinating with our employees at specific sites to verify that new software is not causing problems at the enterprise level. Another example of how CINET Model benefits our customer is to avoid long waits to receive assistance, or pass-on information, from remote sites. We deploy our NOVA CINET to Fast-Track coordination of system activities to get leadership needs into the right hands quickly. Another highlight of our CINET strategy is reducing trouble tickets. By innovative end-to-end communication and planning we reduce the amount of “false positives”, tickets created by events, falsely triggered by routine maintenance during Authorized Service Interruptions (ASI), 15-20% reductions of tickets have been reported the morning after an ASI, saving the government time and money.
Diné Development Corporation (DDC), is a wholly-owned entity of the Navajo Nation. DDC was established in 2004 to provide economic benefits to the Navajo Nation. DDC has established five (5) separate subsidiaries to include NOVA Corporation, DDC IT Services, DDC Construction Services, Dine Source, and BRIC.
- ISO 9001:2015 Registered
- ISO/IEC 20000 – 1:2011 Registered
- ISO/IEC 27001:2013 Registered
- CMMI-DEV Maturity Level 3
- D&B Open Ratings: 94 out of 100
- 80% of Past Performance is rating “Very Good” or “Exceptional”
- 98% of staff cleared from Secret up to TS/SCI
- DISA DESS IDIQ Contract Holder (NOVA is one of only four primes)
- Indian Incentive Program – 5% Rebate to Primes (DFARS Clause 252.226-700)
- Small and SDB credit received via subbing work to NOVA (FAR Subpart 19.7)
- Navajo Nation Priority 1 Certified Business
Director of Operations
Don is a customer-focused, effective Information Technology industry veteran with over 25 years of management, customer relations, and business development experience working with the federal, municipal and commercial customers. Don is a process oriented manager with experience implanting at the project and agency levels for customers such as HHS, DISA, NSA, USCYBERCOM, DHS, U.S. Marine Corps, Lockheed Martin, Exelis, Yahoo, Maryland Transportation Authority, Maryland Air National Guard, and University of Maryland. His principal competencies include operations management, ITIL and Six Sigma process implementation, customer relations/business development, and program management. Don will be working with the Teams to oversee the performance of the contracts, the budgets, and the development of new and existing business. While the task of the Operations Director is multifaceted, ultimately the job is to facilitate excellent service to our customers.