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NOVA provides a broad range of network and enterprise level services to support our customer’s mission critical requirements. At the core of our services lies our commitment to best practices and continual service improvement via ITIL best practices. We support several high profile customers in maturing their business processes to enhance the overall efficiency and effectiveness of their organization. In addition to this, we also support our customers day to day operations to include Tier I-III Service Desk Support, System and Network Administration, Database Administration, SAN Administration, Configuration/Change Management, VTC Operations, Audio Visual Support, VoIP Support, Active Directory Administration, Information Assurance (C&A), Network Engineering, System Engineering, Communication Engineering, Content Management, and SharePoint Portal Services.

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Network Planning & Design

NOVA has the talent, expertise and experience gained from planning and designing hundreds of communications networks for the most complex and secure networks. As the most critical step in any network deployment we provide the essential foundation for your future network build. Each design is tailored according to each new network or service. Our designs are aimed at ensuring your networks or service meets your needs and expectations.

Network Monitoring & Maintenance

Business success is measured by information being available to the right person at the right time. NOVA has been a pioneer in this area. Constantly searching for and implementing innovative technologies to monitor and reduce impediments providing constant communication for business essential data. Our employees work in the most complex and mission / business critical environments. NOVA keeps the data moving to the people that need to make decisions.

Network Security Architecture

Data protection relies on secure networks. This is crucial for IT systems and their proper operation. NOVA has designed and enhanced the network security architecture for the most complex and highly secure network segments. Knowing that network environments have different security architecture means NOVA employs a methodology that seeks cost-effectiveness while applying principles to compartmentalize and defend in depth. NOVA keeps your data secure and available.

Voice Over IP (VOIP) Design and Implementation

Voice over Internet Protocol (VoIP) support. We provide VoIP system administration support to over 10,000 CX-I users. This includes management of a VoIP call manager at the CX-I PoP that ensured communication with call managers at deploying unit locations and with call managers in the theater of operations to allow CONUS CX-I users to place calls throughout the CX-I network. NOVA contractors support over 350 VOIP handsets across 47 KIOSK and ADHOC connections.